Pricing and Offers
All pricing and offers advertised on the website are subject to availability.
Delivery & Defects
Worktop City offer site delivery at prices stated on the website at the time of ordering, exclusions to these delivery prices can be found on the delivery page on the site.
DELIVERY IS 1 'MAN' DELIVERY, THE CUSTOMER MUST ASSIST!
Delivery attempts will be made once at an agreed appointment with the customer ( Usually given to a pacific day, with a call 1 hour prior) If the customer fails to be present for delivery without notiication 24 hours prior, a further delivery charge will occur)
All goods must be signed for and checked upon delivery, all defects must be reported within 24 hours, These must be checked prior to cutting/drilling in any way, and before the kitchen fitter arrives (We will not be accountable for fitting fees)
Returns / Right to Cancel
Under the UK Distance Selling Regulations, you have upto 7 working days to cancel your order upon receipt of goods. If you cancel your order at least 48 hours prior to the goods being delivered, we will refund the full amount paid. by the original means used to make the original payment. However if the goods have already being delivered, it is the customers responsibility to return the goods to our head office in Hull (address on contact us page). Goods must be recieved back in the condition they where recieved in by the buyer (as accepted on the delivery note). A
Refund will then be made less the original deliver cost and a 25% restocking charge.
For products offering ' Free Delivery' at checkout, costs incurred by ourselves to deliver these products will be deducted from the refund amount, evidence of these will be provided upon request.
The details above stating the manufacturers guarantees are for guidance only, for terms and conditions or to act upon the guarantees of the manufacturer please contact them directly.
All personal details held by the company in order to complete the sale are held securely with access only to company personel. We do not store card details, all of our card transactions are handled via sagepay, which is a recognised and trusted payment gateway. Delivery address and related details such as name etc, will be passed on to our distribution network who will handle the delivery of your order, they also work under strict privacy policies.